How to purchase

The fertilcheck can be purchased online from our own web shop or a number of other sites worldwide. It can also be purchased from Asda and Tesco pharmacies in the UK.

FAQs

What do I do if I'm having difficulties purchasing online?
Please email if you are having any difficulties with the purchasing process. We will try to resolve the problem as quickly as possible.

Is payment secure?
Yes all payments go through a secure online trader.

Do I get confirmation of my transaction?
Once payment is authorised, an email will be sent to you confirming the transaction. It is advisable to keep this for your own records.

What happens to my personal details?
All data is stored for the use of Med-Direct only to keep track of your order. As part of the Data Protection Act, we will not disclose your information to any other party. If you have confirmed you are happy to receive further information from Med-Direct, then your data may be used at a later date.

When will I receive my purchase?
We aim to send your purchase within 1-3 working days by Royal Mail.
International orders will usually take 5-10 days.

What happens if I don't receive my purchase?
Call the Delivery Queries Line on 0870 770 5223, open between 9am and 6pm Monday to Friday, stating your order reference which will be found on your order confirmation email.

What do I do if I am not happy with my purchase?
If you have simply changed your mind, providing the package has been bought directly from us and has not been opened, we will refund your money.

What do I do if there is a fault with my purchase?
If you find a fault then please call our Careline on 0870 770 5223, open between 9am and 6pm Monday to Friday, and they will assist with your query.

Where can I go for further product information?
Call our Careline on 0870 770 5223, open between 9am and 6pm Monday to Friday if you are calling from the UK.